Support

Questions, a bug, or an idea for the app? Write to office@kndr-lab.com. One person reads that mailbox, so plain and specific gets you the fastest answer.

Reporting a bug

What helps most:

What you did, what happened, and what you expected instead
The screen it happened on, and a screenshot if you have one
Your iPhone model and iOS version (Settings → General → About)
The app version, shown at the bottom of the app's Settings screen

If a particular round or drill behaves oddly, export your data under Settings → Data → Export and attach the file. It is a plain JSON file, and it contains only your own putting data — no personal details beyond what you typed in yourself.

Common questions

Where is my data stored?: On your iPhone, and nowhere else. There is no account and no server. See the privacy policy.
How do I move to a new phone?: Settings → Data → Export writes one file. On the new phone, Settings → Data → Import reads it back. Importing only ever adds; a round already there stays as it is.
I lost my rounds: Deleting the app deletes its data with it. An iCloud device backup made beforehand may still contain it — restoring that backup brings the app's data back.
Can I see my statistics on a computer?: Yes. Export the file and open it in the web analysis. It is read in your browser and never uploaded.
Which distances does the app use?: Metres or feet, switchable under Settings → Units. The tour baseline behind strokes gained is the same either way.

Who you are writing to

Paul Kaineder – KNDR lab, Linzerstraße 119, 4600 Wels, Austria.
Email: office@kndr-lab.com

Full details in the legal notice.